Mortgage Servicing Administrator

Located in Edmonton, AB and reporting to the Manager, Mortgage Servicing, you will work closely with your team to ensure the accurate and timely set-up of commercial mortgage loans. You will also provide highly detailed transactional support for a wide variety of clients, including the movement of large sums of money. You thrive in a fast-paced, entrepreneurial environment where every team member has a significant impact on the success of the team and on the success of the organization as a whole. You have an eye for details, and a passion for proactively identifying and solving potential problems.


  • Provide transactional support to the Mortgage Servicing Department including:
  • Interest Billings
  • Confirmation of correspondence release (courier & mailings)
  • Setting up new loans
  • Ensuring regulatory compliance
  • Maintaining a low error rate under high work volume and short deadlines; proactively identify potential issues with information received, and work quickly to find suitable resolutions
  • Apply existing skills and knowledge to learning internal systems and processes; identify potential opportunities for improvements and discuss with leadership
  • Working with other departments in Asset Management Group to ensure all files are updated on the mortgage database system on a daily basis;
  • Follow up with Borrowers to collect financial/property tax information annually
  • Provide real time updates to Proincon, our insurance consultant, and verify accuracy of monthly reports.
  • General administrative duties such as filing, scanning, contacting borrowers/solicitors and all general support.


  • Post-secondary diploma in Business, Office Administration or equivalent is preferred; technical accounting education or accounting certificate would be an asset but is not required
  • Bilingual and fluent (reading and speaking) in French and English is an asset
  • Demonstrated success in maintaining a low error rate under high work volume and short deadlines
  • Proven ability to manage multiple high-priority projects concurrently
  • Proven organizational skills, including the ability to prioritize and multi-task in a fast-paced, dynamic environment
  • Excellent communication skills, both verbal & written; high level of comfort in communication with a variety of audiences, including C-suite customers, solicitors, brokers, team members and others
  • High level of customer focus
  • Proven ability to work both independently and with a team; previous experience with maintaining focus in an open-plan office would be an asset
  • Intermediate level of proficiency with Microsoft Office Suite (Excel, Word) is a must
Edmonton, ABMicrosoft Excel: 2 years (Preferred)
Commercial Real Estate/ Mortgage/Loan industry: 1 year (Preferred)
English (Required)
French (Preferred)

Please submit your application, including a cover letter and your resume, to or on

While we thank all applicants for their interest, only those individuals selected for an interview will be contacted.